Kees' Case
The perfect combination
Leestijd: < 1 minuten We have already made it clear that debtor management is important for you and your company. But why is debtor management so important? Quite simply, good debtor management ensures that your outstanding invoices are paid faster.
Lees verderWe shall go on
Leestijd: 2 minuten Ramses Shaffy already sang it in 1975: we will carry on. Because that’s what we have to do. And our customers and their customers too. We are working hard on that together. With art and flying work, extra perseverance and yet also work pleasure.
Lees verderBalancing in splits
Leestijd: 2 minuten We are constantly balancing. Between the wishes of our customers to get their invoices paid quickly and between the possibilities of their customers to pay those invoices. With understanding and clear communication we go a long way.
Lees verderAlways a few steps ahead
Leestijd: 2 minuten We are happy to walk ahead of you. To warn you of bumps and to show you the fastest way. This way we save you time. Serge and Belinda recently had a nice one-two punch for our customer F, who switched to another accounting program.
Lees verderBe yourself
Leestijd: 2 minuten Acting doesn’t suit us. We are very polite on the phone, but sometimes things slip out. Maybe not always diplomatic, but human. And our customers appreciate that. For example, Marianne recently delivered us a cake, by being herself!
Lees verderTechnically skilled
Leestijd: 2 minuten Because we always have one foot in one company and the other in the other, we know a little bit about a lot. Also of what our customers do with their customers. Belinda, for example, appears to have a lot of technical knowledge, thanks to our customer E!
Lees verderWe are pro action
Leestijd: 2 minuten Acting proactively is better than acting reactively. If it is only possible to exert influence on a situation for a moment, then you should just do it. And Belinda did the same for our customer E. A long-standing issue was resolved quickly after all!
Lees verderDo you feel what I feel?
Leestijd: 2 minuten Being businesslike and showing empathy can go very well together. Because we put ourselves in the shoes of our customers and their customers, we get much further. With understanding for each other, you can communicate. And if you communicate, you can take many more steps.
Lees verderRunning for the customer
Leestijd: < 1 minuten The costumer is king. We go far for that. One of our customers put Sophie under pressure this week (not meant to be mean, of course!). She had to arrange something for him, so that we could help his company better. Would Sophie do that for him?
Lees verderRunning for the customer
Leestijd: < 1 minuten The costumer is king. We go far for that. One of our customers put Sophie under pressure this week (not meant to be mean, of course!). She had to arrange something for him, so that we could help his company better. Would Sophie do that for him?
Lees verder“The system works!”
Leestijd: 2 minuten The proof is in the eating. The most important stop in the customer journey is the experience with the product or service itself. Our customer S recently experienced exactly how our system works. And that it can also ensure that your customer does not receive a reminder.
Lees verderWith one leg in everything
Leestijd: 2 minuten A personal approach is vital for good customer contact and good contact with our customers’ customers. Belinda knows that like no other. In this way she ensures that customer W. is aware of nice personal news from their customer.
Lees verderWith one leg in everything
Leestijd: 2 minuten A personal approach is vital for good customer contact and good contact with our customers’ customers. Belinda knows that like no other. In this way she ensures that customer W. is aware of nice personal news from their customer.
Lees verderWith attention
Leestijd: 2 minuten Sometimes you just want to get rid of your egg. Of course, this also applies to our customers’ customers. So Nathalie let T’s customer grumble. He wasn’t too happy with the way things were going at T. But Nathalie was going to solve it all!
Lees verderGood Cop, Bad Cop 2.0
Leestijd: 2 minuten Laura, along with client W, played good cop, bad cop, this week. Digging around together to get to the bottom of a long-running issue with a client of W. That client had blocked Laura’s number. But that doesn’t solve anything!
Lees verderKeep it warm
Leestijd: 2 minuten Warm contacts with customers and their customers create a good feeling. Belinda has such warm contact with a customer of our customer A. Because the address details of the customer of A in their system were not correct, everything threatened to go wrong.
Lees verderBeyond your nose
Leestijd: 2 minuten Laura sees on the action list for customer S. that there is one invoice that must be handed over to a collection agency. It’s been open for so long. Still, she will try one more time to make contact with S.
Lees verderCommunication failure
Leestijd: 2 minuten This is Kees Douanier. He is our new colleague and specialized in customer journeys. He tells you everything about the way in which we keep you and your customers satisfied. This week he tells about the communication failure that Nathalie fixed.
Lees verderThe customer relationship is always leading’.
Leestijd: 3 minuten ‘I always did the credit management myself. After the invoices went out, I took care of the reminders and the phone calls when payments were not made. That was very time consuming work…’
Lees verderAlways up to date and still save time
Leestijd: 3 minuten ‘Account management is very laborious. It’s important to have a routine with fixed times to remind your customers about their outstanding invoices from you. Due to crowds and in my case also the fact that I manage the finance department on my own , that is often a neglected child. Of course it shouldn’t be.’
Lees verderMore structure ensures better quality
Leestijd: 3 minuten We love to hear from our customers. How they are doing, what they are doing and how they like our software and services. This week: Peter Brenkman of Westerduin Personnel Mediation.
Lees verderFocusing on what we are good at
Leestijd: 3 minuten Debiteuren365.nl knows what is going on in our company and knows our customers. This allows us to consult efficiently and move on quickly. This gives me the assurance that everything is well arranged. I know that everything is running.
Lees verderCreate invoices, email files and you’re done
Leestijd: 2 minuten Jeroen VeenisBreedijk Veenis Lawyers ‘We had several reasons for outsourcing debtor management. First of all, we wanted to unburden and unburden the secretariat. One …
Lees verderDebiteuren365.nl likes to go the extra mile for me and my customers
Leestijd: 2 minuten Sjoerd HeijmansFounder IBEO ‘Our company kept getting bigger, but as a result, debtor management became less manageable. We work entirely with direct debits, but …
Lees verderPerfect customization through unlimited adaptability
Leestijd: 2 minuten As an independent credit manager, Mariëlle Kitsz is constantly busy with debtor management, whereas credit management is so much more. In the end, she chose to work with Debiteuren365.nl. Why?
Lees verderWe are really listened to and things are picked up immediately
Leestijd: < 1 minuten ‘We always did our debtor management ourselves. As a car rental company, we send countless invoices every month and unfortunately they are not always …
Lees verderThe user-friendliness is an important advantage
Leestijd: 2 minuten Wim MolsTeam Leader Debtor Management Aevitae ‘We wanted to take the next step in credit management. Our accounting system did not support us sufficiently …
Lees verderThe user-friendliness is an important advantage
Leestijd: 2 minuten Wim MolsTeam Leader Debtor Management Aevitae ‘We wanted to take the next step in credit management. Our accounting system did not support us sufficiently …
Lees verderGolden combination: result-oriented and friendly
Leestijd: 1 minuut Alex van der BurghChief Tech & Innovation Officer at Skin Consult ‘We found out that we are really not good at debtor management ourselves. …
Lees verderThere is always someone busy with my debtors
Leestijd: < 1 minuten As a fast-growing start-up, Hopping Borders needed some structure in its accounts receivable management. First they started automating it with Debiteuren365.nl and now they have outsourced the management to us. Why?
Lees verderConnects seamlessly to our other systems
Leestijd: < 1 minuten Martijn VerschurenDirector Beautyleverancier.nl ‘Account management was pretty much the only process that still had to be automated within our company. The entire administration has …
Lees verderSimple insight: Super satisfied
Leestijd: 2 minuten Denise van der MeerCFO Trunkrs ‘As a small start-up we have to use our manpower efficiently. We had one colleague who was responsible for …
Lees verderThe system works for me
Leestijd: 2 minuten Connie Snep Administrative AssistantCards PLM Solutions ‘We used to have our own system in Excel. We also had a list with the contact details …
Lees verderTypical case of “if only I had discovered them sooner”.
Leestijd: 2 minuten Adam KohenKohen Administraties Debt management today requires flexibility. The razor-thin dividing line between having and retaining satisfied customers versus managing payment agreements takes time …
Lees verderNo worries about my debtor management!
Leestijd: < 1 minuten Erik van DuurenKrützmann Lijsten ‘At first I doubted whether my customers would not be approached too strictly. I was afraid it would go in …
Lees verderNo worries about my debtor management!
Leestijd: < 1 minuten Erik van DuurenKrützmann Lijsten ‘At first I doubted whether my customers would not be approached too strictly. I was afraid it would go in …
Lees verderOut of hands is really out of hands
Leestijd: 2 minuten Jelle PolsController OSRE & Real Mark ‘We work for several companies, mainly scale-ups, who are busy with their work, but not always with our …
Lees verderOut of hands is really out of hands
Leestijd: 2 minuten Jelle PolsController OSRE & Real Mark ‘We work for several companies, mainly scale-ups, who are busy with their work, but not always with our …
Lees verderTime saved already in the first week
Leestijd: < 1 minuten Ivonne HolZonnekinderen ‘We have grown enormously in a very short time and still worked with Excel files. It took too much time and work. …
Lees verderMore grip and that gives peace of mind
Leestijd: < 1 minuten BouwPartners, BouwSelect & BouwProfs ‘The reason we were looking for a debtor manager was because we have grown quite fast ourselves and did not …
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